Terms and Conditions

Welcome to Nimart. These Terms and Conditions ("Terms") govern your use of the Nimart platform, website, mobile application, and services (collectively, the "Platform"). By accessing or using the Platform, you agree to be bound by these Terms.

Nimart is a service marketplace connecting customers with verified service providers across Nigeria. The Platform facilitates the booking, scheduling, and payment for various services.

2.1 User Eligibility

To use Nimart, you must:

• Be at least 18 years old
• Have legal capacity to enter into contracts
• Provide accurate and complete registration information
• Maintain the security of your account credentials

2.2 Account Registration

Users must create an account to access certain features. You are responsible for:

• All activities under your account
• Maintaining accurate account information
• Promptly updating any changes to your information
• Not sharing account credentials with others

3.1 Provider Registration

Service providers must complete verification before offering services. Requirements include:

• Valid government-issued identification
• Proof of professional qualifications (where applicable)
• Business registration documents (for registered businesses)
• Clear background check

3.2 Service Standards

Providers must maintain high service standards:

• Provide accurate service descriptions and pricing
• Respond to booking requests within 24 hours
• Arrive on time for scheduled appointments
• Carry necessary tools and equipment
• Maintain professional conduct at all times

4.1 Service Fees

Nimart charges service fees as follows:

• Customer service fee: 5% of service value
• Provider commission: 15% of service value
• Payment processing fees may apply

4.2 Payment Processing

All payments are processed through secure payment gateways. Nimart holds payments until:

• Service is completed satisfactorily
• Customer confirms service completion
• 24-hour dispute period has passed

5.1 Liability Limitations

Nimart acts as a marketplace facilitator and is not responsible for:

• Quality of services provided by independent providers
• Disputes between customers and providers
• Any damages, injuries, or losses during service provision
• Provider compliance with local laws and regulations

5.2 Dispute Resolution

In case of disputes:

• Contact Nimart support within 48 hours of service completion
• Provide evidence (photos, messages, receipts)
• Nimart will mediate and attempt resolution within 7 days
• Unresolved disputes may be referred to Nigerian courts