Privacy Policy

We collect information to provide better services to all our users. The types of information we collect include:

1.1 Personal Information

• Account Information: When you create an account, we collect your name, email address, phone number, and password.
• Profile Information: If you're a service provider, we collect additional information such as your business name, service type, experience, qualifications, and business registration details.
• Contact Information: Your address, phone number, and other contact details you provide.

1.2 Service Information

• Booking Details: Information about services you book, including service type, location, date, time, and special requirements.
• Communication Data: Messages exchanged between you and service providers through our platform.
• Transaction Information: Payment details, transaction history, and billing information.

1.3 Technical Information

• Device Information: Hardware model, operating system version, unique device identifiers, and mobile network information.
• Log Information: Details of how you used our service, including search queries, IP address, browser type, and access times.
• Location Information: Precise location data from your device if you enable location services.

We use the information we collect for the following purposes:

2.1 To Provide and Improve Our Services

• Process your bookings and connect you with service providers
• Personalize your experience and show you relevant service providers
• Improve, test, and monitor the effectiveness of our platform
• Develop new features and services

2.2 For Communication

• Send you service-related updates, booking confirmations, and reminders
• Respond to your questions and provide customer support
• Send you marketing communications (with your consent)
• Notify you about changes to our services or policies

2.3 For Safety and Security

• Verify your identity and prevent fraudulent activity
• Ensure the safety and security of our platform
• Conduct investigations and enforce our terms and policies
• Comply with legal obligations

2.4 For Research and Analytics

• Analyze usage trends and user preferences
• Conduct research to improve our services
• Measure the effectiveness of our platform

We do not sell your personal information. We share your information only in the following circumstances:

3.1 With Service Providers

When you book a service, we share necessary information with the service provider to facilitate the service. This includes:

• Your name and contact information
• Service location and details
• Special instructions or requirements

3.2 With Your Consent

We will share personal information with companies, organizations, or individuals outside of Nimart when we have your consent to do so.

3.3 For Legal Reasons

We may disclose your information if required to do so by law or in response to valid requests by public authorities.

3.4 Service Providers and Partners

We work with third-party companies and individuals who help us operate our platform (e.g., payment processors, cloud hosting providers). These parties have access to your information only to perform specific tasks on our behalf.

3.5 Business Transfers

If Nimart is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

We implement appropriate technical and organizational measures to protect your personal information against unauthorized or unlawful processing, accidental loss, destruction, or damage.

4.1 Security Measures

• Encryption: We use encryption for data transmission and storage
• Access Controls: Strict access controls limit who can access your information
• Regular Audits: We conduct regular security assessments and audits
• Employee Training: Our employees receive regular privacy and security training

4.2 Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements.

4.3 Your Responsibilities

You are responsible for keeping your account credentials confidential. We are not responsible for any unauthorized access to your account resulting from your failure to protect your login information.

You have certain rights regarding your personal information:

5.1 Access and Correction

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information

5.2 Marketing Communications

You can opt-out of receiving marketing communications from us by:

• Using the unsubscribe link in our emails
• Updating your notification preferences in your account settings
• Contacting our support team

5.3 Cookies and Tracking

You can control cookies through your browser settings. See our Cookie Policy for more information.

5.4 Location Information

You can disable location services through your device settings. However, some features may not function properly without location services enabled.

5.5 Account Deletion

You can request deletion of your account by contacting our support team. Note that some information may be retained for legal or legitimate business purposes.

Your information may be transferred to, and maintained on, computers located outside of Nigeria where data protection laws may differ.

We take appropriate safeguards to ensure that your personal information remains protected in accordance with this Privacy Policy when transferred internationally, including:

• Using standard contractual clauses approved by data protection authorities
• Ensuring the recipient country provides adequate data protection
• Implementing additional security measures as needed

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18.

If we learn that we have collected personal information from a child under 18, we will take steps to delete that information as quickly as possible.

If you believe we might have any information from or about a child under 18, please contact us immediately.

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

We will also notify you via email and/or a prominent notice on our service, prior to the change becoming effective and update the date at the bottom of this page.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

If you have any questions about this Privacy Policy, please contact us:

For data protection inquiries, you can also contact our Data Protection Officer at dpo@nimart.ng.