Provider Support Center
Comprehensive support and resources for Nimart service providers
Phone Support
Speak directly with our support team
Email Support
Get detailed assistance via email
Live Chat
Instant messaging with support agents
Help Center
Self-service articles and guides
Common Issues & Solutions
Quick answers to frequently asked questions
Account & Registration
Bookings & Services
Payments & Commissions
Provider Resources
Downloadable resources and guides for success
Training & Development
Enhance your skills and grow your business
Profile Optimization
Learn how to create an attractive provider profile
Customer Communication
Best practices for interacting with customers
Pricing Strategy
How to set competitive and profitable prices
Business Growth
Strategies to grow your service business
Live Training Sessions
Join our weekly live training sessions with industry experts. Learn best practices, ask questions, and network with other providers.
Support Escalation Path
How we handle and resolve support issues
General support and basic troubleshooting
Advanced technical issues and system problems
Complex issues requiring managerial attention
System-wide outages and critical business issues
Support Service Level Agreement (SLA)
- • First response time: Within 1 hour for urgent issues
- • Resolution time: 24 hours for standard issues, 48 hours for complex issues
- • Availability: 98% uptime for support channels
- • Satisfaction guarantee: Issue escalation if resolution is unsatisfactory
Emergency Contact
For critical issues affecting your business operations, system outages, or urgent security concerns, contact our emergency support line immediately.
Need More Help?
Our dedicated provider support team is always ready to assist you